Shipping policy

Unclaimed or returned parcels

If a parcel is returned to us because it wasn't collected or was undeliverable, we can reship it at your cost. Or we can refund your order, less the original shipping cost.

Lost or damaged parcels

Contact us within [7] days of the expected delivery date. For lost parcels, we lodge a claim with the carrier and must wait for their investigation to finish before arranging a replacement or refund. For damaged items, please send photos of the packaging and product within 48 hours of delivery.

International orders

Customs duties, taxes and import fees are the buyer's responsibility. Parcels refused because of these charges won't be refunded for shipping costs.

Questions? Email us at support@auspokecollect.com